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2025-09-25 11:11:12
Municipal Leader Participates in 12345 Hotline 'Leader Reception Day' Activity
市领导参加12345热线“领导接听日”活动
惠州市人民政府办公室
huizhou
This document reports on a municipal vice mayor's participation in a public hotline reception event, where he listened to and addressed citizen concerns on issues such as social security, medical reimbursement, and labor disputes. It describes the city's efforts to integrate complaint channels and improve the handling of public grievances through its 'Huimin Suban' platform.
Document Text
305 characters
9月18日下午，副市长于加良走进“惠民速办”12345热线话务大厅，参加“领导接听日”活动，倾听群众诉求，回应民生关切。 于加良耐心接听每一位群众来电，详细记录诉求内容，针对群众提出的最低生活保障申请、婚前检查政策、工伤医疗报销、拖欠工资、劳动合同纠纷等问题逐一回应解答。对需要进一步核查的群众诉求，他现场交办给相关责任部门，并要求限期办理及时反馈结果，确保群众诉求“事事有回音、件件有着落”。 据了解，惠州市“惠民速办”一体化平台依托12345热线，整合诉求受理渠道，实行统一调度。接下来，“惠民速办”将依托大数据赋能，强化落实跟踪督办机制，推动民生诉求从“接得快”向“办得好”升级。记者叶丽莎 通讯员廖汉彬
Topics
government services
social welfare
labor rights
Metadata
| Publisher | 惠州市人民政府办公室 |
| Site | huizhou |
| Date | 2025-09-25 11:11:12 |
| Category | report |
| Policy Area | 政务服务 |
| CMS Category | 领导同志活动 |
Verification